Privacy Policy

Venetian Pools respects your privacy and is committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose and store your personal information, and how you can access or correct that information. By using our website or services, you consent to the practices described below.

Collection of Personal Information
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. This may occur when you submit an enquiry via our website, request a quote or consultation, subscribe to our newsletter or marketing, interact with us via phone, email, or social media, download a brochure or eBook, engage our services.

We may collect:

• Full name
• Email address
• Phone number
• Property address
• Project requirements and preferences
• Any other information you provide voluntarily

For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

Use of Personal Information
We collect and use your personal information to respond to your enquiries and provide quotes, deliver our services and manage your project, send updates, promotions, or content you have opted in to receive, improve our website, services and customer experience, comply with legal obligations.

You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

Website Security and of Personal Information
When you visit our website, we may collect limited non-personal data such as:

• Your IP address
• Browser type
• Pages visited
• Time spent on the site

This information helps us understand how users interact with our website and improve performance. We may also use cookies to enhance your browsing experience. Cookies do not contain personal data and you can disable them in your browser settings.

Disclosure and Security of Information
We will not share your personal information with third parties except: where necessary to deliver services (e.g. contractors, pool engineers, consultants), to service providers (e.g. website, marketing, or IT support) under strict confidentiality, when required by law or legal process, if you provide consent.

All third parties are expected to uphold similar standards of privacy and data protection.

We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes secure storage (digital and physical), restricted staff access, and regular reviews of our security systems.

While we strive to protect your information, no system is 100% secure and we cannot guarantee absolute security of data transmitted via the internet.

Access and Correction
You have the right to access the personal information we hold about you and request corrections if the information is inaccurate, outdated or incomplete

To make a request, please contact us using the details below.

Changes to this Policy
This policy may be updated from time to time to reflect changes to our practices or legal obligations. The most current version will always be available on our website.

Contact us
If you have any questions about this Privacy Policy, need to access or update your personal information, or wish to make a complaint, please contact us at: admin@venetianpools.com.au

For more information about privacy issues in Australia and protecting your privacy, visit the Australian Government Office of the Australian Information Commissioner’s website. https://www.oaic.gov.au

Last Updated 18/7/2025